Since 1991, Cocoon House has been committed and working towards breaking the cycle of homelessness for teens, young people and their families throughout Snohomish County. The Youth Housing Case Manager, internally referred to as the Transitions Case Manager is responsible for creating and implementing case plans for the youth in Transitional Living Program for 16 and 17 year olds. As a key member of the Youth Housing team, the Case Manager works to ensure that youth in the Transitional Living Program are setting and maintaining progress toward goals in various domains including basic needs, life skills, education, employment, health, mental health, and substance use. You will be responsible for developing individualized plans to meet the needs of each youth, as well as providing guidance, advocacy, and professional support. The Case Manager should have a good understanding of the unique challenges facing youth in our community and be able to build strong relationships with them to ensure their success while maintaining healthy boundaries. 

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Youth Housing Case Manager Duties & Responsibilities

Full-Time | On-site in Everett 

Starting Wages: $23-25/hr DOE| +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend & evening availability 

• Maintain a high level of supervision of youth in care, ensure safety at all times and help ensure youth are following program guidelines and expectations. 

• Develop and manage individualized case plans for youth residents in the Transitional Living Program through ongoing meetings and check ins

• Facilitate and coordinate communication between clients, family members, providers, and other agencies

• Make appropriate referrals for medical, dental, health, and substance use needs

• De-escalate and provide crisis intervention with clients

• Assist clients in accessing services and resources

• Maintain accurate and up-to-date client records

• Follow mandated reporter requirements through documentation of incidents and calling CPS appropriately

• Ensure that clients are following guidelines of the program

• Collaborate with fellow staff and partners regarding youth needs and case plan follow through

• Attend community meetings and direct wrap around meeting with staff and youth

• Transport youth to appointments as needed

• Participate in on-call rotation

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Experience/Education Requirements: 

• AA + 90 quarter credits/60 semester credits + 2 years full-time (40hrs a week) direct experience with at-risk youth (lived exp = 1yr)

• BA + 1-year full-time (40hrs a week) direct experience with at-risk youth (lived exp = 6mos)

• 3-years full-time (40hrs a week) direct experience with at-risk youth (lived exp = 1yr)

Skills needed to be successful in this role:

• Ability to record and document information on forms as required for case planning and CPS reporting.       

• Be able to assess potentially dangerous situations, deescalate and access emergency services if needed. 

• Have the ability to build rapport and relate to youth and other staff while maintaining professional boundaries.

• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices along with a commitment to the agency’s mission of equity, diversity and inclusion work. 

• Skills and ability to follow policies and procedures, maintain appropriate and professional boundaries. 

• Attention to detail and ability to track and input data and complete all necessary paperwork.

• This is a 24-hour staffed facility. The Case Manager will be required to work some nights and/or weekends, dependent on program shifts and Agency needs. 

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As an Youth Housing Support Staff (Swing Shift), internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Transitional Living Program located in Everett. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Youth Housing Support Staff Duties & Responsibilities:

Full-time and Part-time (Swing - 3:30pm to 11:30pm) | On-site in Everett

Starting Wages: $21/hr| +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend availability

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• Must attend weekly team meeting and bi-weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

• Ability to diffuse escalated youth. 

• Ability to record and document information on forms as required for case planning and CPS reporting. 

• Familiarity with local services and how to access them. Ability to assess situations and gather pertinent information. 

• Ability to assess dangerous, emergency situations and access emergency services. 

• Ability to build rapport with youth and staff. 

• Ability to maintain professional boundaries with youth. 

• Ability to assess and prioritize youths needs developmentally.

• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Commitment to Agency’s mission, positive youth development model, and trauma-informed practices.

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As an Youth Housing Support Staff (Overnight Shift), internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Transitional Living Program located in Everett. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Overnight Youth Housing Support Staff Duties & Responsibilities:

Full-time and Part-time (Overnight-  11:00pm to 8:30am) | On-site in Everett

Starting Wages: $23/hr| +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend availability

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• Must attend weekly team meeting and bi-weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

• Ability to diffuse escalated youth. 

• Ability to record and document information on forms as required for case planning and CPS reporting. 

• Familiarity with local services and how to access them. Ability to assess situations and gather pertinent information. 

• Ability to assess dangerous, emergency situations and access emergency services. 

• Ability to build rapport with youth and staff. 

• Ability to maintain professional boundaries with youth. 

• Ability to assess and prioritize youths needs developmentally.

• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Commitment to Agency’s mission, positive youth development model, and trauma-informed practices.

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As an On-Call Youth Housing Support Staff, internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Transitional Living Program located in Everett and Emergency Shelter located in Monroe. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Youth Housing Support Staff Duties & Responsibilities:

On-Call/Relief Hours Available | On-site in Everett & Monroe locations (must be able to work at both locations)

Both programs are 24/7 and have three shifts. Please note that certain shifts may not be available at the time you apply for the role. 

Those set shifts are:

• Day - 8:00am to 4:00pm

• Swing - 3:30pm to 11:30pm

• Overnight -11:00pm to 8:30am

Starting Wages: $21-23/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend availability

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• Must attend weekly team meeting and bi-weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As a Youth Housing Support Staff, internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Transitional Living Program located in Everett and Emergency Shelter located in Monroe. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Youth Housing Support Staff Duties & Responsibilities:

Full-Time, Part-Time | On-site in Monroe

• Swing - 3:30pm to 11:30pm

Starting Wages: $21/hr | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend availability

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

*Benefits available for qualifying part-time and full-time employee statuses

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• Must attend weekly team meeting and bi-weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As a Youth Housing Support Staff, internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Emergency Shelter located in Monroe. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Overnight Youth Housing Support Staff Duties & Responsibilities:

Part-Time Overnight - Wednesday, Thursday -11:00pm to 8:30am | On-site in Monroe 

Starting Wages: $23/hr | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

*Benefits available for qualifying part-time and full-time employee statuses

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• Must attend weekly team meeting and bi-weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

• Ability to diffuse escalated youth. 

• Ability to record and document information on forms as required for case planning and CPS reporting. 

• Familiarity with local services and how to access them. Ability to assess situations and gather pertinent information. 

• Ability to assess dangerous, emergency situations and access emergency services. 

• Ability to build rapport with youth and staff. 

• Ability to maintain professional boundaries with youth. 

• Ability to assess and prioritize youths needs developmentally.

• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Commitment to Agency’s mission, positive youth development model, and trauma-informed practices.

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. The Outreach Youth Support Staff, internally referred to as the Outreach Youth Counselor provides a safe and supportive environment for youth experiencing or at risk of homelessness at our youth drop-in center, U-Turn - promoting positive interactions, providing life skills, social skills and enrichment activities. The Outreach Youth Counselor provides needed information and referrals, linkages to needed services, and crisis intervention. This role has a focus on reducing involvement in youth violence; increasing youths’ abilities to access services to become more self-sufficient; and increasing supports in youths’ lives. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Outreach Youth Counselor Duties & Responsibilities:

Full-Time (40 hours a week) | On-site in Everett

Starting Wages: $21.50-23.50/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Typical schedule is approximately: Tuesday–Friday: 11:00 AM–7:00 PM, Saturday: either 9:00 AM–2:00 PM or 9:00 AM–5:00 PM, depending on program needs

• Meet youths’ basic needs while building positive relationships with the youth to establish trust and support.

• Link youth to other Cocoon House programs including Advocates and Navigators for case management services.

• Conduct stationary outreach at Cocoon House U-turn Drop-In Resource Center to ensure all youth are aware of other Cocoon House services. 

• Cook and clean as scheduled and complete organizational or event planning projects as assigned by U-Turn Program Manager

• Support of all volunteers and community partners. 

• Collect and track data on services received throughout the shift and complete weekly data requirements to assist U-Turn Program. 

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

*Benefits available for qualifying part-time and full-time employee statuses

Requirements

Skills needed to be successful in this role:

• At least 6 months of paid or volunteer experience with at risk youth or enrolled in a human services program. 

• Ability to diffuse escalated youth. 

• Ability to record and document information on forms as required for case planning and CPS reporting. 

• Familiarity with local services and how to access them. Ability to assess situations and gather pertinent information. 

• Ability to assess dangerous situations and access emergency services. 

• Ability to relate with youth and staff. 

• Ability to maintain boundaries with youth. 

• Must have the ability to work independently and as part of a team.

• Ability to assess and prioritize youths’ needs developmentally.

• Be able to assess emergencies and get proper support. 

• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Commitment to Agency’s mission and positive youth development model.

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• Must attend weekly team meeting and weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

Cocoon House Youth Advocates work with at-risk and homeless youth ages 12-24 years old. The Everett Youth Advocate provide street outreach to street dependent youth as well as youth-driven, goal-based case management through a healthy adult relationship focused on Positive Youth Development to enhance the lives of the youth we serve.

• Provide youth-driven case management for an average of 20 at-risk or homeless youth ages 12-25. 

• Network supporting agencies, resources and the community in your identified geographic location and in general throughout Everett School District.

• Strong support of Outreach Programs and support of Cocoon House programs in general.

• Provide a safe and supportive environment for young people in care: promote positive interaction, demonstrate life/social skills and encourage participation in enrichment activities. Provide information, referrals and community connections both in person and via phone/message.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request. 

Everett Youth Advocate Duties & Responsibilities:

Full-Time (40 hours a week) | On-site in Everett

Starting Wages: $22/hr | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Work flexible hours typically between 9am-7pm (8 working hrs. a day) Monday - Friday.

1. Outreach to and Networking with Everett School District. Providing hands-on daily Outreach to Everett School District McKinney Vento youth, and promoting Cocoon House services through community outreach and presentations.

2. Case Management. Providing case management for an average of 20 youth ages 12-24 years old throughout the Everett Area with a focus on middle and high school aged youth. Collecting prompt and accurate data required for case management files, surveys, “youth stories”, etc. Will provide youth driven, strength-based case management based on Positive Youth Development, focusing on assistance with employment, education, housing, substance use, medical care and legal needs.

3. Documentation & Communication. Will be available and responsive to emails and phone calls during expected business hours. Will be held accountable for accurate reporting of business hours, mileage and services provided. Will work positively and cooperatively as part of the entire Outreach Programs team and Cocoon House agency. Will promptly communicate to the Program Manager and/or Director of Outreach regarding any gaps in meeting expectations and needed supports.

4. U-Turn. Will work at least 1 shift per week (typically 1:30 to 6:45pm, subject to change) at Cocoon House’s drop-in center. Will provide information and referral, linkages to needed services, and crisis intervention with a focus on reducing involvement in youth violence and/or gang involvement; increasing youths’ abilities to access services to become more self-sufficient; and increasing supports in youths’ lives. Cook and clean as scheduled. Support of all volunteers and community partners. Collect and track data on services provided throughout the shift. 

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this role:

• Work or educational experience working with teens and/or young adults experiencing homelessness, or a similar population. 

• Ability to diffuse escalated youth. 

• Ability to record and document information on forms as required for case planning and CPS reporting. 

• Familiarity with local services and how to access them. Ability to assess situations and gather pertinent information. 

• Ability to assess dangerous situations and access emergency services. 

• Ability to relate with youth and staff. 

• Ability to maintain boundaries with youth. 

• Must have the ability to work independently and as part of a team.

• Ability to assess and prioritize youths’ needs developmentally.

• Be able to assess emergencies and get proper support. 

• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Commitment to Agency’s mission and positive youth development model.

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 1 year minimum of experience working with youth

• Must attend weekly team meeting and weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

Journeys program provides 20 leased units of permanent supportive housing to households who are unhoused and between the ages of 18-24 at intake. Program staff support tenants in building skills needed to maintain a lease and live independently, as well as supporting tenants working toward self-identified goals and helping tenants build a support network outside of Cocoon House. The Young Adult Housing Program Manager, internally referred to as the Journey’s Program Manager, is responsible for overseeing the Cocoon House Journeys Program by supporting, training and supervising staff, ensuring case plans are youth directed, managing community partnerships, building a positive community with tenants and staff, infusing a culture of safety and trauma informed care, ensuring proper data collection and supporting young adults in understanding Fair Housing requirements and Washing State Tenant law in close partnership with Cocoon House’s Property Manager.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Journey’s Program Manager Duties & Responsibilities

Full-Time | On-site in Everett, Snohomish County

Starting Wages: $25-27/hr DOE | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

• Supervise Journeys staff, screen, interview, hire, train new staff. Provide feedback concerning policy, procedures and their areas of responsibility. Monitor staff follow-through on tasks, policies and procedures. Provide leadership to staff. Conduct employee performance reviews at least once yearly. Complete necessary employee paperwork.

• Coordinate with Property Manager to facilitate full utilization of all 20 units. 

• Work  with team to create a positive and supportive community culture with tenants including facilitating life skills classes and planning community events (e.g., movie nights, shared meals, holiday celebrations).

• Infuse a culture of safety and support to staff and tenants inside the program and in the surrounding neighborhood space.

• Collect, review and process all Incident Reports from both staff and tenants and include Property Manager when appropriate. 

• Oversee initial assessment of all residents and development of individual case plans for each young adult; oversee discharges, property disputes, and safety of the facility.

• Work closely with the Property Manager to create a community and culture where there is active engagement with the tenants. The Program Manager is familiar with the lease and supports tenants in following the lease through education and problem solving alongside the case managers and Property Manager. 

• Maintain all necessary logs and paperwork regarding client and provided resources. Ensure compliance with all data entry requirements.

• Further develop, expand and manage partnerships that provide Mental Health, Chemical Dependency, Education and Employment services and opportunities. 

• Ensure facility is in compliance with Agency and grant standards.

• Oversee day-to-day operations and shift coverage.

• Report facility and maintenance needs and work with Facilities Technician, as needed. 

• Attend community meetings. Be able to represent the agency and program. 

• Be  available to staff for emergency consultation. Assess dangerous or emergency situations. Respond appropriately. 

• Respond  to community calls.

• Maintain harmonious relations with neighbors and be proactive with relationship building. 

Required Meetings:

• Weekly  case plan staffing

• Monthly all-staff

• Weekly  supervision with Director of Young Adult Housing 

• Program Team meetings

• Program Tactical

• Management Meeting when scheduled

• Attend meetings as required at program, agency, and community levels.

• Maintain tenant confidentiality in all activities.

• Perform light cleaning duties in communal areas, including but limited to: vacuuming, sweeping/mopping, and trash removal.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10  agency-recognized holidays

• Multilingual pay differential opportunities

Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

General:

• 2 years minimum experience supervising a team

• 3 year minimum of experience working with youth or young adults experiencing homelessness in low barrier and trauma informed settings.

• Ability to deescalate stressful client interactions.

• Ability to gather pertinent information, appropriately assess situations and access emergency services when needed.

• Ability to communicate critical information in person, on phone or in writing. Familiarity with area services and accessibility; collaborate with providers. 

• Ability to relate with young adults and staff. Create welcoming environment. Ability to lead and supervise staff. Work as part of a team. 

• Ability to follow policies and procedures.

• Ability to maintain appropriate boundaries. 

• Knowledge of Fair Housing laws a plus.

• Ability to track and input data.

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must  have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

Cocoon House’s Snohomish Young Adult Housing (SYAH) program provides a minimum of 17 rapid rehousing units to unhoused young adults ages 18-24. Participants have the option to move into an agency-held transitional housing unit while engaged in housing search, though it is not a requirement. Once a housing unit is secured, the program covers rent initially and gradually decreases our portion as the participant increases their income and stability and pays a higher portion of their rent. Throughout the program, program staff and participants work together on short- and long-term employment and education goals, with the ultimate goal of housing stability at program exit.

The Young Adult Case Manager, internally referred to as the Snohomish Young Adult Housing (SYAH) Case Manager works one-on-one with 12-15 young adults in order to support them through the different stages of this program. This position builds rapport with participants and local landlords/property managers to support the housing and lease-up process, ensuring housing meets all applicable program standards. The case manager then continues to support participants in the logistical and practical aspects of renting and maintaining an apartment and helping to secure pathways to long-term financial, medical, legal and emotional stability.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request. 

Snohomish Young Adult Housing (SYAH) Case Manager Duties & Responsibilities

Full-Time (Monday-Friday)| On-site in Everett, Snohomish County

Starting Wages: $21-23/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

• Establish and maintain a safe, welcoming environment for transitional housing participants.

• • Support program participants in housing search process, including completing pre-leasing inspections and certifications as required by program policy.

• • Assist participants in creating and working toward a goal plan, with emphasis on long-term stability.

• • Work in collaboration with the other members of the SYAH team to support program participants’ housing stability.

• • Find and connect participants to needed support services in Snohomish County to facilitate long-term stabilization, ensuring participants are able to maintain housing stability independent of Cocoon House staff support. Provide mobile case management as appropriate to support connection to needed services.

• • Facilitate payments to landlords for program participants’ apartments according to graduated rent subsidy model.

• • Maintain accurate client records in Cocoon House’s Caseworthy database with timely data entry. Uphold confidentiality in all activities.

• • Collaborate with Peer Leader and Program Manager to create programs that are truly driven by and focused on clients.

• • Attend meetings as required at program, agency, and community levels.

• • Approach work with program participants with a harm reduction and trauma-informed lens.

• Benefits:

• • Medical, Dental, and Vision health options with employer contribution*

• • 403(b) retirement plan with agency match*

• • 21 days PTO accrual in first year*

• • 10 agency-recognized holidays

• • Multilingual pay differential opportunities

• • Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings
  

Requirements

General:

• 1 year minimum of experience working with youth or young adults experiencing homelessness

• Strong organizational and time management skills

• Dedication to advocating for and working with individuals experiencing homelessness and instability.

• Applicants with lived experience strongly encouraged to apply

• Flexibility to adjust schedule to meet client needs, including working the occasional weekend or evening

• Open commitment to serving, supporting, accepting and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and beliefs, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs. 

• Bilingual applicants strongly encouraged to apply

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

The Coordinated Entry Navigator is responsible for linking young adults, ages 18-24, who are at risk for or experiencing homelessness to appropriate services and housing programs within Snohomish County. Based out of the Young Adult Housing department, the Navigators perform case management and resource connection for young adults experiencing homeless and enrolled in Snohomish County’s Coordinated Entry (CE) system.

This includes helping young adults to enroll in Coordinated Entry system, in addition to other outreach and engagement activities both inside and outside of the agency. The Coordinated Entry Navigator assists with linkage to needed services and institutions and advocates on behalf of the young adults. This includes, but is not limited to: crisis intervention, meeting emergent needs, providing information and advocacy, completing and/or coordinating needs assessments, brokering for services and providing follow up with youth. 

 Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.  

Coordinated Entry Navigator Duties & Responsibilities

Full-Time 40 hrs/week | On-site

Wages: $21-$23/hr DOE 

This position requires a typical work schedule of Monday-Friday with some flexibility to work evenings when necessary. Though flexibly scheduled, work weeks will not exceed 40 hours per week.

• Receive referrals from multiple sources and coordinate with navigator staff, ensuring response within 48 hours. Meet with young adults experiencing homelessness throughout Snohomish County to enroll in Coordinated Entry. 

• Collaborate and partner with other Cocoon House programs, law enforcement, resource centers, schools, churches, and detention centers in order to identify and target youth who need applicable services.

• Case Manage all young adults in order to connect them to: resources for emergent needs, community resources, and housing. Rapidly move youth and young adults through caseloads to ensure grant outputs are met.

• Maintain a cooperative and effective environment free of discrimination, retaliation, and harassment. 

• Collect and enter data to meet all weekly, monthly, quarterly, annual, and other assigned deadlines. Maintain organized, complete files.

• Attend internal and community meetings and trainings as required.

• Ensure contract compliance for all activities.

Benefits:

• Medical, Dental, and Vision health options with employer contribution

• Multilingual pay stipend

• 403(b) retirement plan

• 21 days of PTO accrued in first year

• 10 agency-recognized holidays

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this role:

• A minimum of one year of experience working with young adults experiencing homelessness, or similar populations preferred

• Effective communication skills.

• Strong at crisis de-escalation.

• Knowledge of issues facing young people, adolescent development, and strengths-based approaches in working with families.

• Open commitment to serving, supporting, accepting and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and beliefs, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs. Special consideration given to applicants with a demonstrated history of supporting and advocating for the LGBTQ community, women, people of color, immigrants or other historically marginalized or persecuted groups.

• Individuals with lived experience are strongly encouraged to apply.

• Bilingual English/Spanish preferred.

General:

• High school diploma/GED or high school equivalency

• Must  be 21 years of age or older

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

Cocoon House’s Snohomish Young Adult Housing (SYAH) program provides assistance with transitional housing and rapid rehousing support to young adults experiencing homelessness, helping them secure independent housing and achieve income stability. The Employment & Education Case Manager will work directly with program participants to identify and pursue employment and educational opportunities that align with their unique needs and challenges. This role emphasizes a participant-centered approach, addressing barriers to housing and employment while fostering growth and self-sufficiency. In addition to individual support, the Employment & Education Case Manager will lead group workshops and seminars, organize career-focused field trips, and coordinate the Young Adult Housing Internship, equipping participants with job skills and real-world experience. 

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.   

SYAH Employment & Education Case Manager Duties & Responsibilities

Full-Time: 40 hrs/week | On-site

Wages: $21-$23/hr DOE | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

• Identify viable short-term and long-term educational and career goals of program participants, based on stated desires, goals and interests of participants.

• Assist youth in finding employment and education, including intensive assistance with the search and application process.

• Improve income levels for all young adults participating in program.

• Conduct outreach to potential employers throughout Snohomish County, seeking low-barrier employment opportunities and potential collaborators.

• Input accurate data and case notes following meetings with clients.

• Assist Transitional Housing/Rapid Rehousing staff in attending to other housing stability needs as necessary.

• Conduct workshops and field trips for program clients to gain job skills and experience.

• Assist in coordinating the Young Adult Housing Internship by planning and leading sessions in partnership with other Cocoon House staff.

Benefits:

• Medical, Dental, and Vision health options with employer contribution

• Multilingual pay stipend

• 403(b) retirement plan

• 21 days of PTO accrued in first year

• 10 agency-recognized holidays

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this role:

• 1 year of experience working with young adults experiencing homelessness or similar populations.

• Demonstrable knowledge and professional experience in the employment and education fields, including navigating post-secondary education.

• Strong relationship-building skills, grounded in empathy, respect, and passion for working with individuals from diverse backgrounds and cultures. 

• Professional competency in organization, time management, teamwork, and adaptability.

• Flexibility to adjust schedules to meet client needs, including occasional evenings or weekends.

• Enthusiasm for working with and supporting others.

• Openness to adapting strategies and approaches to improve support for program participants, in alignment with Cocoon House’s mission.

• Individuals with lived experience are strongly encouraged to apply.

• Bilingual applicants are strongly encouraged to apply.

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs