At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As an Youth Housing Support Staff (Swing Shift), internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Transitional Living Program located in Everett. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Youth Housing Support Staff Duties & Responsibilities:

Full-time and Part-time (Swing - 3:30pm to 11:30pm) | On-site in Everett

Starting Wages: $21/hr| +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend availability

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• Must attend weekly team meeting and bi-weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

• Ability to diffuse escalated youth. 

• Ability to record and document information on forms as required for case planning and CPS reporting. 

• Familiarity with local services and how to access them. Ability to assess situations and gather pertinent information. 

• Ability to assess dangerous, emergency situations and access emergency services. 

• Ability to build rapport with youth and staff. 

• Ability to maintain professional boundaries with youth. 

• Ability to assess and prioritize youths needs developmentally.

• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Commitment to Agency’s mission, positive youth development model, and trauma-informed practices.

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As an On-Call Youth Housing Support Staff, internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Transitional Living Program located in Everett and Emergency Shelter located in Monroe. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Youth Housing Support Staff Duties & Responsibilities:

On-Call/Relief Hours Available | On-site in Everett & Monroe locations (must be able to work at both locations)

Both programs are 24/7 and have three shifts. Please note that certain shifts may not be available at the time you apply for the role. 

Those set shifts are:

• Day - 8:00am to 4:00pm

• Swing - 3:30pm to 11:30pm

• Overnight -11:00pm to 8:30am

Starting Wages: $21-23/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend availability

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• Must attend weekly team meeting and bi-weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As a Youth Housing Support Staff, internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Transitional Living Program located in Everett and Emergency Shelter located in Monroe. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Youth Housing Support Staff Duties & Responsibilities:

Full-Time, Part-Time | On-site in Monroe

• Swing - 3:30pm to 11:30pm

Starting Wages: $21/hr | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend availability

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

*Benefits available for qualifying part-time and full-time employee statuses

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• Must attend weekly team meeting and bi-weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As a Youth Housing Support Staff, internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Emergency Shelter located in Monroe. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Overnight Youth Housing Support Staff Duties & Responsibilities:

Part-Time Overnight - Wednesday, Thursday -11:00pm to 8:30am | On-site in Monroe 

Starting Wages: $23/hr | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

*Benefits available for qualifying part-time and full-time employee statuses

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• Must attend weekly team meeting and bi-weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

The U-turn Program Coordinator will manage the day-to-day operations at Cocoon’s House’s U-turn Teen Resource Center, a low barrier drop-in center for youth and young adults experiencing homelessness. This position will work alongside other outreach staff to assist youth in getting their emergent needs met in a safe space. The U-Turn Coordinator is responsible for: referrals to services, crisis intervention, behavior management, and mentoring to youth who might not otherwise access services. The U-Turn coordinator spends significant time in the drop-in facility tracking and responding to client needs, coordinating street outreach efforts, providing janitorial support with our facilities team, and developing programming.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

U-Turn Program Manager Duties & Responsibilities

Full-Time 40 hrs/week | On-site

Wages: $26-28/hr DOE | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Youth Engagement

• Use of trauma informed care, positive youth development, and harm reduction as a program practice

• Provide culturally appropriate programming to youth

• Plan and facilitate Holidays, events, groups and other pro social activities on the drop-in floor

• Create safety plans with youth who are engaged in risky and unsafe behavior

• Have an in-depth knowledge of current Snohomish County Resources, to ensure youth are getting their needs met through mobile and stationary outreach

• Use behavior modification and de-escalation tactics for youth not following the program guidelines

Program Coordination

• Oversee and coordinate the volunteer hot meal calendar

• Oversee and Coordinate the U-turn Peer Mentorship Program

• Oversee Outreach Youth Counselor(s) and Coordinate the U-turn Staffing and Partner Schedule

• Engage current and new partners and donors in onsite services and programming

• Oversee program function, including safety, program structure, budget, staffing, and grant requirements.

• Manage and maintain regular inventory of basic need supplies, clothing, and food

• Oversee Street Outreach and other community-based efforts with other department members

Data Management

• Ensure all staff are tracking drop in data daily and understand the outputs

• Ensure that U-turn and Data Entry is completed accurately and on time

• Work collaboratively with Cocoon House’s Data Manager

Facility Management

• Participate in daily opening and closing chores and procedures to ensure the center is kept clean and orderly

• Maintain the cleanliness of the surrounding facility

• Delegate cleaning and organizing tasks to staff and volunteers

• Declutter, organize, and maintain U-Turn storage areas and Kitchen

Benefits:

• Medical, Dental, and Vision health options with employer contribution

• Multilingual pay stipend

• 403(b) retirement plan

• 21 days of PTO accrued in first year

• 10 agency-recognized holidays

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this role:

• Strong and effective communication skills; proficiency in crisis intervention/de-escalation.

• Lead team and model strong engagement with youth, including strength-based approaches and holistic de-escalation.

• Open commitment to serving, supporting, accepting, and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and believes, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs

• Individuals with lived experience are strongly encouraged to apply.

• Bilingual English/Spanish preferred.

General

• Associate’s degree or higher preferred in a social science or equivalent field and one year working directly with at-risk youth and young adults, or combination of experience and education.

• At least 1 year of management experience, leading, and supervising a team.

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. The Outreach Youth Specialist, internally referred to as the Rover Outreach Youth Specialist provides a safe and supportive environment for youth experiencing or at risk of homelessness at our youth drop-in center, U-Turn - promoting positive interactions, providing life skills, social skills and enrichment activities. The Rover Outreach Youth Specialist provides needed information and referrals, linkages to needed services, and crisis intervention. This role has a focus on reducing involvement in youth violence; increasing youths’ abilities to access services to become more self-sufficient; and increasing supports in youths’ lives. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Rover Outreach Youth Specialist Duties & Responsibilities:

Full-Time (40 hours a week) | On-site in Everett

Starting Wages: $23-25/hr DOE | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Typical schedule is approximately: Monday-Saturday 9am-7pm Monday-Friday, 9am-2pm Saturdays, only 5 days/week, hours are/can be flexed, typical day is 8 hours, Saturdays very rare

Outreach Case Management and YET Navigation (as needed)

• Assist with Outreach Case Management needs and triage during Advocate Day shifts at U-Turn, addressing immediate and ongoing client needs in the drop-in center. 

• Support the Outreach team by providing case management coverage if/when staff are on extended leave or when caseload capacity is limited. 

• Train on and support both Outreach Case Management and Youth Engagement Team (YET) Navigation processes and procedures, as applicable. 

• Meet youth where they are at, provide supportive services, and help connect them with resources to support housing stability goals. 

• Complete data entry in accordance with program guidelines. 

• Attend team meetings and supervision meetings. 

Wings Partnership and Street Outreach Networking in Snohomish County

• Work with Outreach team members to provide hands-on outreach to young people throughout Snohomish County. 

• Build relationships with community agencies and service providers throughout Snohomish County to educate them on Cocoon House services and encourage referrals. 

• Fulfill assigned responsibilities to maintain existing Wings partnerships. 

• Identify, pursue, and help establish new Wings partnerships throughout greater Snohomish County. 

• Assist with South County expansion by coordinating with the Young Adult Housing Director and helping strategically plan outreach efforts in South County. 

• Track Wings partner information and MOUs in accordance with program guidelines. 

U-Turn Floor Supervision

• Meet youth’s basic needs while building positive relationships that establish trust and support. 

• Link youth to other Cocoon House programs and services during U-Turn shifts, including Advocates and Navigators for case management support. 

• Complete cooking and cleaning tasks as scheduled. 

• Track data on services received throughout each shift. 

• Fulfill duties as outlined in the U-Turn Program Manual.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

*Benefits available for qualifying part-time and full-time employee statuses

Requirements

Skills needed to be successful in this role:

• Work or educational experience working with teens and/or young adults experiencing homelessness, or a similar population. Either: 

  • At least one year working directly with such populations, in a mentoring or case management-related capacity.

  • A bachelor’s degree in a social science, plus some paid or volunteer experience.

  • Some combination of the above, or equivalent professional, personal or educational experience.

• Ability to diffuse escalated youth. 

• Ability to record and document information on forms as required for case planning and CPS reporting. 

• Familiarity with local services and how to access them. Ability to assess situations and gather pertinent information. 

• Ability to assess dangerous situations and access emergency services. 

• Ability to relate with youth and staff. 

• Ability to maintain boundaries with youth. 

• Must have the ability to work independently and as part of a team.

• Ability to assess and prioritize youths’ needs developmentally.

• Be able to assess emergencies and get proper support. 

• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Commitment to Agency’s mission and positive youth development model.

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 1 year minimum of experience working with youth

• Must attend weekly team meeting and weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. The Outreach Youth Support Staff, internally referred to as the Outreach Youth Counselor provides a safe and supportive environment for youth experiencing or at risk of homelessness at our youth drop-in center, U-Turn - promoting positive interactions, providing life skills, social skills and enrichment activities. The Outreach Youth Counselor provides needed information and referrals, linkages to needed services, and crisis intervention. This role has a focus on reducing involvement in youth violence; increasing youths’ abilities to access services to become more self-sufficient; and increasing supports in youths’ lives. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Outreach Youth Counselor Duties & Responsibilities:

Full-Time (40 hours a week) | On-site in Everett

Starting Wages: $21.50-23.50/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Typical schedule is approximately: Tuesday–Friday: 11:00 AM–7:00 PM, Saturday: either 9:00 AM–2:00 PM or 9:00 AM–5:00 PM, depending on program needs

• Meet youths’ basic needs while building positive relationships with the youth to establish trust and support.

• Link youth to other Cocoon House programs including Advocates and Navigators for case management services.

• Conduct stationary outreach at Cocoon House U-turn Drop-In Resource Center to ensure all youth are aware of other Cocoon House services. 

• Cook and clean as scheduled and complete organizational or event planning projects as assigned by U-Turn Program Manager

• Support of all volunteers and community partners. 

• Collect and track data on services received throughout the shift and complete weekly data requirements to assist U-Turn Program. 

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

*Benefits available for qualifying part-time and full-time employee statuses

Requirements

Skills needed to be successful in this role:

• At least 6 months of paid or volunteer experience with at risk youth or enrolled in a human services program. 

• Ability to diffuse escalated youth. 

• Ability to record and document information on forms as required for case planning and CPS reporting. 

• Familiarity with local services and how to access them. Ability to assess situations and gather pertinent information. 

• Ability to assess dangerous situations and access emergency services. 

• Ability to relate with youth and staff. 

• Ability to maintain boundaries with youth. 

• Must have the ability to work independently and as part of a team.

• Ability to assess and prioritize youths’ needs developmentally.

• Be able to assess emergencies and get proper support. 

• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Commitment to Agency’s mission and positive youth development model.

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• Must attend weekly team meeting and weekly supervision

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

Cocoon House’s Snohomish Young Adult Housing (SYAH) program will assist program participants by offering five units of transitional housing as an immediate solution for young adults experiencing homelessness. While in transitional housing, program participants will receive “Rapid Rehousing” assistance, receiving support and financial assistance to find their own, independent housing. Throughout the program, program staff and participants will work together on short- and long-term employment and education goals.

The Rapid Rehousing Program Manager, internally referred to as the SYAH Program Manager will oversee all elements of the above programming: the transitional housing program, Rapid Rehousing services, and education and employment assistance. This position will consist of managing budget and staffing for the SYAH program, supporting case management staff and developing and refining transitional housing and rapid rehousing procedures. The SYAH Program Manager will also work to ensure that the SYAH program works in concert with other Cocoon House programs, providing a continuum of services that contribute to Cocoon House’s mission of breaking the cycle of homelessness.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request. 

Snohomish Young Adult Housing (SYAH) Program Manager Duties & Responsibilities

Full-Time (Monday-Friday)| On-site in Everett, Snohomish County

Starting Wages: $26- $30/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

• Weekly check-ins with program staff for supervision and team meeting.

• Establish and maintain norms in transitional housing location, accounting for safety, accessibility and participant voice

• Ensure compliance with Youth Homelessness Demonstration grant requirements- 

• Ensure accurate and timely completion of all program data and paperwork

• Attend, and occasionally help to facilitate, all agency trainings and meetings, with a focus on increasing and improving collaboration between staff from different programs and streamlining Cocoon House services

• Provide direct service support, as needed, to program participants, including assistance with finding and moving into housing, finding and maintaining employment, increasing income levels, budgeting, processing payments to landlords, and any other support needed to help program participants find and maintain stable housing.

• Maintain and continue to build community partnerships with landlord and service providers that promotes wrap around services.

• Advocate for continued program development that is driven by youth voice, equitable outcomes, and data.

• A commitment to being a part of Cocoon House’s equity, diversity and inclusion work.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

General:

• 1-year minimum experience, 2 years preferred, managing human services programs

• 1-year minimum experience, 2 years preferred, working with youth or young adults experiencing homelessness

• Familiarity with the Housing First model and a willingness to implement such a model

• A commitment to and familiarity with harm reduction and trauma-informed care

• Strong organizational and time management skills

• Dedication to advocating for and working with individuals experiencing homelessness and instability.

• Flexibility to adjust schedule to meet client needs, including working the occasional weekend or evening

• Open commitment to serving, supporting, accepting and collaborating with individuals of all races, ages, genders,      backgrounds, political opinions and beliefs, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs. 

• Applicants with multilingual skills and lived experience strongly encouraged to apply

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of  materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs