Join Our Team

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As a Youth Housing Support Staff, internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Transitional Living Program located in Everett and/or Emergency Shelter located in Monroe. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Youth Housing Support Staff Duties & Responsibilities

Full-Time, Part-Time, On-Call/Relief Hours Available | On-site in Everett & Monroe locations

Starting Wages: $21-23/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend availability

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines,      and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

*Benefits available for qualifying part-time and full-time employee statuses

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

Apply here!

Cocoon House’s Snohomish Young Adult Housing (SYAH) program provides a minimum of 17 rapid rehousing units to unhoused young adults ages 18-24. Participants have the option to move into an agency-held transitional housing unit while engaged in housing search, though it is not a requirement. Once a housing unit is secured, the program covers rent initially and gradually decreases our portion as the participant increases their income and stability and pays a higher portion of their rent. Throughout the program, program staff and participants work together on short- and long-term employment and education goals, with the ultimate goal of housing stability at program exit.

The Young Adult Case Manager, internally referred to as the Snohomish Young Adult Housing (SYAH) Case Manager works one-on-one with 12-15 young adults in order to support them through the different stages of this program. This position builds rapport with participants and local landlords/property managers to support the housing and lease-up process, ensuring housing meets all applicable program standards. The case manager then continues to support participants in the logistical and practical aspects of renting and maintaining an apartment and helping to secure pathways to long-term financial, medical, legal and emotional stability.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request. 

Snohomish Young Adult Housing (SYAH) Case Manager Duties & Responsibilities

Full-Time (Monday-Friday)| On-site in Everett, Snohomish County

Starting Wages: $21-23/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

• Establish and maintain a safe, welcoming environment for transitional housing participants.

• Support program participants in housing search process, including completing pre-leasing inspections and certifications as required by program policy.

• Assist participants in creating and working toward a goal plan, with emphasis on long-term stability.

• Work in collaboration with the other members of the SYAH team to support program participants’ housing stability.

• Find and connect participants to needed support services in Snohomish County to facilitate long-term stabilization, ensuring participants are able to maintain housing stability independent of Cocoon House staff support. Provide mobile case management as appropriate to support connection to needed services.

• Facilitate payments to landlords for program participants’ apartments according to graduated rent subsidy model.

• Maintain accurate client records in Cocoon House’s Caseworthy database with timely data entry. Uphold confidentiality in all activities.

• Collaborate with Peer Leader and Program Manager to create programs that are truly driven by and focused on clients.

• Attend meetings as required at program, agency, and community levels.

• Approach work with program participants with a harm reduction and trauma-informed lens.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings
   

Requirements

General:

• Strong organizational and time management skills

• Dedication to advocating for and working with individuals experiencing homelessness and instability.

• Applicants with lived experience strongly encouraged to apply

• Flexibility to adjust schedule to meet client needs, including working the occasional weekend or evening

• Open commitment to serving, supporting, accepting and collaborating with individuals of all races, ages, genders, backgrounds, political opinions and beliefs, sexual orientations, criminal histories, citizenship or marital statuses and religious beliefs. 

• Bilingual applicants strongly encouraged to apply

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 1 year minimum of experience working with youth or young adults experiencing homelessness

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

The Youth Engagement Team (Yet) Peer Navigator is responsible for building healthy, supportive relationships with program participants and assisting Cocoon House staff with providing supportive services to all program participants. A YET Peer Navigator is someone who has experience navigating the challenges and barriers of experiencing homelessness or housing instability and is able to use that experience to help guide program participants that are having a similar experience. In this role, the Peer Navigator acts as a point of connection between other Cocoon House staff and the similarly aged program participants with whom the Peer Leader may have life experiences in common.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.   

YET Peer Navigator Duties & Responsibilities:

Part-Time 20 hrs/week | On-site

Wages: $21-23/hr DOE | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

• Act as a unique avenue for communication with program participants, including regular check-ins.

• Assist navigators in achieving program goals and providing supportive services, including addressing chemical dependency, mental health, employment, education, financial, housing and documentation needs.

• Assist program participants in navigating the challenges associated with homelessness and their current/previous system involvement (juvenile justice, foster care, behavioral health, and McKinney-Vento). This can include providing or helping youth connect to socio-emotional support as well as offering advice on practical life skills and positive youth development.

Benefits:

•  Medical, Dental, and Vision health options with employer contribution

•  Multilingual pay stipend

•  403(b) retirement plan

•  21 days of PTO accrued in first year

•  10 agency-recognized holidays

•  Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this role: 

• Lived Experience: Demonstrated first-hand experience with challenges faced by individuals experiencing homelessness, such as housing instability, financial strain, familial conflict, legal difficulties, and chemical dependency.

• System Knowledge: Familiarity with systems or programs such as juvenile justice, foster care, behavioral health, or McKinney-Vento.

• Relationship Building: Exceptional skills in building relationships, demonstrating tolerance and empathy toward individuals from diverse backgrounds and cultures.

• Professional Competency: Strong organizational skills, time management, teamwork, and adaptability, maintaining professionalism in a dynamic environment.

• Passion for Support: Genuine enthusiasm for working alongside and supporting others.

• Adaptability and Innovation: Willingness to adapt personal and organizational strategies to continuously enhance support for program participants, in alignment with Cocoon House’s mission.

• Peer Leadership: The youth served in this role are between the ages of 18 and 24. As a bona fide occupational qualification for the peer leader position, the candidate must be within the age range of 21 to 24.

General:

•   High school diploma/GED or high school equivalency

•   Must be 21 years of age or older

•   DCYF background clearance

•   Acceptable driver's abstract with no more than 2 violations within last 3 years

•   Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

•   Ability to effectively communicate with all internal and external clients

•   Be able to hear voices and alarms.

•   Ability to read and comprehend a variety of materials

•   Ability to operate phone, computer, and record information for files and logs

•   Must be able to lift up to 50 Ibs

•   Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

•   Go up and down stairs

At Cocoon House we work with youth, young adults, and families in Snohomish County to break the cycle of homelessness through outreach, housing, prevention, and education. The Youth Engagement Team works one-on-one with young people experiencing homelessness, and the Navigators will provide support and guidance in finding housing and addressing the issues that contribute to homelessness, including financial, medical, legal, and educational needs, with the final goal of establishing a permanent housing solution for that individual. 

The Juvenile Justice Navigator will work with youth and young adults experiencing homelessness, with a focus on youth under the age of 18, to navigate systems, coordinate service delivery, and otherwise support the young person throughout their journey to permanent housing stability. The Juvenile Justice Navigator will also work closely with and act as point of contact for Snohomish County’s Juvenile Justice system, building the majority of their caseload with referrals from Denney Juvenile Justice Center. The Youth Navigator will conduct outreach in various locations and with relevant community partners to build a caseload of about 20-30 young people currently experiencing homelessness or at high risk to experience homelessness.

Juvenile Justice Navigator Duties & Responsibilities:

Full-Time 40 hrs/week | On-site in Everett, Snohomish County 

Wages: $21.50-$23.50/hr | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

• Establish and maintain a professional, supportive relationship with youth involved with the juvenile justice system.

• Provide youth-driven case management to youth on caseload with a focus on gaining stable housing. Continue working with youth until they are stably housed and able to maintain housing. 

• Identify and connect other supports as needed, both natural and professional. Coordinate care with services youth access.

• Collaborate effectively with Cocoon House programs to ensure seamless, unduplicated service delivery to youth and young adults in our programs and the community.

• Build strong relationships with community partners with an emphasis on those associated with the juvenile justice system. Provide education and promote Cocoon House programs with community partners.

• Complete all paperwork and data entry in an accurate and timely manner.

• Attend all necessary meetings and strive for clear communication with all involved parties.

• Collaborate with UW Research.

Benefits:

• Medical, Dental, and Vision health options with employer contribution

• Multilingual pay stipend

• 403(b) retirement plan

• 21 days of PTO accrued in first year

• 10 agency-recognized holidays

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this role:

• Demonstrated experience working directly with teens and young adults experiencing homelessness.

• Familiarity with the Juvenile Justice System and related community resources.

• Demonstrated ability to work respectfully and effectively with individuals from variety of backgrounds and life experiences.

• Strong communication skills, including crisis intervention and de-escalation techniques. Proven ability to build and maintain collaborative relationships with youth, colleagues, and community partners.

• Excellent organizational skills with attention to paperwork, data accuracy, and time management.

• Understanding of trauma-informed care, positive youth development, harm reduction, and motivational interviewing principles preferred.

• Bilingual skills preferred.

• Individuals with lived experience relevant to the populations we serve are encouraged to apply.

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• DCYF background check clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up  and down stairs

The Bilingual Family Case Manager role works with families to achieve stability and prevent future youth homelessness. They engage families in their homes and in the community to assess family strengths and needs and create goal plans to meet those needs. This Bilingual Family Case Manager role, internally referred to as Bilingual Family Advocate, is responsible for supporting family case management with a total caseload of 15 families. This position also supports the facilitation of diversion seminars for parents and youth monthly. They also respond to community calls, collaborate with community partners, and work collaboratively across Cocoon House programs to ensure consistency of care for youth and families. 

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.  

Bilingual Family Case Manager Duties & Responsibilities

Full-Time 40 hrs/week | On-site

Wages: $24/hr DOE 

This position is typically a 9am-5pm work schedule with required evening flexibility two to three days each week to meet with families, as needed. This position also requires some weekend availability such as one weekend each month to conduct the family classes with weekday schedule adjusted to accommodate. 

Family Case Management:

• Provide case management to 15 families and participate in family meetings with the Family Advocate.

• Support youth in creating their own goals that they want to work on with their family.

• Collaborate with Family Advocates in family meetings, as well as providing support to the youth while they participate in the meetings.

• Build relationships with community partners, support Family Education Advocates build a caseload, and gather community resources for families in Snohomish County.

Caregiver Classes and Seminars:

• Collaborate with coworkers and community partners to present a strong diversion workshop to families.

• Conduct monthly parenting classes throughout the year with the Prevention team.

Other Responsibilities:

• Provide low-barrier support for families through phone calls and drop-in services.

• Provide referrals to other resources as needed.

• Collect needed demographics and other information from youth and their families and complete all data entry associated with family case management and drop-in sessions in a complete and timely manner.

• Support other Cocoon House programs to increase staff knowledge around family engagement and Prevention work as needed.

• Assist the Director of Family Engagement in training Cocoon House staff in best practices in working with families.

• A commitment to being a part of Cocoon House’s equity, diversity and inclusion work.

Benefits:

• Medical, Dental, and Vision health options with employer contribution

• Multilingual pay stipend

• 403(b) retirement plan

• 21 days of PTO accrued in first year

• 10 agency-recognized holidays

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this role:

• Strong and effective communication skills; proficiency in crisis intervention/de-escalation.

• Knowledge of issues facing young people, adolescent development, and strengths-based approaches in working with families.

• Individuals with lived experience are strongly encouraged to apply.

• Two years of experience working in human services field working directly with parents or guardians of grade school, middle school, and/or high school youth required.

• Experience in facilitation required.

• Bilingual English/Spanish required.

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs