Join Our Team

The Bilingual Family Case Manager role works with families to achieve stability and prevent future youth homelessness. They engage families in their homes and in the community to assess family strengths and needs and create goal plans to meet those needs. The Bilingual Family Case Manager, internally referred to as Family Advocate, is responsible for supporting family case management with a total caseload of 15 families. This position also supports the facilitation of diversion seminars for parents and youth monthly. They also respond to community calls, collaborate with community partners, and work collaboratively across Cocoon House programs to ensure consistency of care for youth and families. 

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.  

Bilingual Family Youth Advocate Duties & Responsibilities

Full-Time 40 hrs/week | On-site

Wages: $24/hr DOE | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

This position is typically a 9am-5pm work schedule with required evening flexibility two to three days each week to meet with families, as needed. This position also requires up to one weekend each month to conduct the WayOut Seminar with weekday schedule adjusted to accommodate.

Family Case Management:

• Provide case management to 15 families and participate in family meetings with the Family Advocate.

• Support youth in creating their own goals that they want to work on with their family.

• Collaborate with Family Advocates in family meetings, as well as providing support to the youth while they participate in the meetings.

• Build relationships with community partners, support Family Education Advocates build a caseload, and gather community resources for families in Snohomish County.

Caregiver Classes and Seminars:

• Co-facilitate the monthly WayOUT diversion seminars. Collaborate with coworkers and community partners to present a strong diversion workshop to families.

• Conduct monthly parenting classes throughout the year with the Prevention team.

Other Responsibilities:

• Provide low-barrier support for families through phone calls and drop-in services.

• Provide referrals to other resources as needed.

• Collect needed demographics and other information from youth and their families and complete all data entry associated with family case management and drop-in sessions in a complete and timely manner.

• Support other Cocoon House programs to increase staff knowledge around family engagement and Prevention work as needed.

• Assist the Director of Family Engagement in training Cocoon House staff in best practices in working with families.

• A commitment to being a part of Cocoon House’s equity, diversity and inclusion work.

Benefits:

• Medical, Dental, and Vision health options with employer contribution

• Multilingual pay stipend

• 403(b) retirement plan

• 21 days of PTO accrued in first year

• 10 agency-recognized holidays

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this role:

• Strong and effective communication skills; proficiency in crisis intervention/de-escalation.

• Knowledge of issues facing young people, adolescent development, and strengths-based approaches in working with families.

• Individuals with lived experience are strongly encouraged to apply.

• Two years of experience working in human services field with at least one year of experience working with parents of grade school and middle school youth required.

• Experience in facilitation required.

• Bilingual English/Spanish required.

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

Apply here!

The Youth Housing Program Manager co-leads Cocoon House’s Transitions Transitional Living Program alongside the Senior Program Manager. This program provides housing and support for up to 20 youth ages 16–17. The main responsibilities of the Youth Housing Program Manager, internally referred to as the Transitions Program Manager, this role is responsible for supervising staff, coordinating youth intakes and exits, supporting the development of youth-centered case plans, ensuring timely and accurate data entry, and maintaining compliance with licensing and contract requirements. All responsibilities are carried out through a values-driven and equity-focused lens.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.  

Transitions Program Manager Duties & Responsibilities

Full-Time 40 hrs/week | On-site

Salary: $54,000-$62,000 | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

This position is typically a 9am-5pm work schedule with required evening/weekend flexibility two to three days each week to meet with direct reports. This position also requires up to one week each month for the on-call rotation component.
 

Staff Supervision & Development

• Screen, interview, hire, train and supervise Transitions staff. 

• Coordinate with Housing Program Managers and the Director of Youth Housing to provide consistent support among housing programs. 

• Provide feedback concerning policy, procedures and programs.

• Monitor staff follow-through on tasks, policies and procedures. 

• Provide supportive leadership to staff. 

• Conduct employee performance reviews at least once yearly. 

• Complete necessary employee paperwork.

Youth Support & Case Management

• Coordinate with Director and state social workers to facilitate entrances of new residents. Assure appropriate use of beds and adequate census.

• Oversee initial intake and assessment of all youth and the development of individual goal plans. Assure access to education and other opportunities for youth.

• Provide supportive supervision of youth in care and follow through on expectations of behavior. Lead staff in having high level of expectation and support for youth.

Program Compliance & Reporting

• Ensure facility is in compliance with licensing and grant standards, including regarding program logs, youth files, medication audits, and other licensing files.

• Oversee proper collection of data and compliance on contracts and licensing; generate reports.

Operations & Facility Oversight

• Oversee day-to-day operations, shift coverage, and reporting facility and maintenance needs.

• Work with other HUB based staff to address community concerns that arise and maintain healthy relationships with neighbors.

Emergency Response & On-Call Duties

• Be available to staff for emergency consultation. Assess dangerous or emergency situations. Respond appropriately.

• Participate in on-call rotation to support Youth Housing programs and cover After-Hours Supervisor vacancies as needed.

Risk Management & Mandated Reporting

• Follow mandated reporter requirements by documenting incidents and calling CPS. Follow-up on CPS and non-CPS incidents.

Benefits:

• Medical, Dental, and Vision health options with employer contribution

• Multilingual pay stipend

• 403(b) retirement plan

• 21 days of PTO accrued in first year

• 10 agency-recognized holidays

Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this role:

• Strong and effective communication skills; proficiency in crisis intervention/de-escalation.

• Lead team and model strong engagement with youth, including strength-based approaches and holistic de-escalation.

• Navigate competing priorities of youth, staff, licensing and funding requirements.

• Accurately prioritize emergency and high stress situations and access emergency services when needed.

• Communicate critical information in person, on phone or in writing. Ability to follow through across systems – youth, families, staff, colleagues, and community partners. 

• Follow policies and procedures.

• Maintain appropriate boundaries. 

• Track and input data.

• Schedule flexibility to ensure 1:1 supervisions of all direct reports 

• Knowledge of licensing requirements.

• Individuals with lived experience are strongly encouraged to apply.

• Bilingual English/Spanish preferred.

General:

• Must have either master’s degree or bachelor’s degree AND 2 years of full-time experience working with youth, or 5 years of full-time experience working with youth.

• At least 1 year of management experience, leading, and supervising a team.

• High school diploma/GED or high school equivalency 

• Must be 21 years of age or older

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

At Cocoon House we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As an After Hours Support Specialist you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Youth Housing Programs in Everett and Monroe. The After Hours Support Specialist position is intended to be an added support to program staff and management. This position will require some flexibility and a successful candidate will be one who enjoys experiencing a variety of scenarios on a regular basis. This position is a great opportunity to grow in leadership skills while helping provide stability to the housing department, its youth, and staff members If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

After Hours Support Specialist Duties & Responsibilities

Full-Time | On-site in Everett & Monroe

Starting Wages: $23-24/hr | +$1.50/hr pay differential for multi-lingual skills

• Provide every other week on-call after-hours shift scheduling and coverage, as needed. During After-Hours On-Call weeks, there will be 20 hours of pre-scheduled coverage plus any last minute shifts that aren’t able to be covered by on-call staff. In addition, the After-Hours Support Specialist responds to staff calls about youth emergencies. On the opposite weeks, there will be 40 hours of prescheduled coverage.

• Perform all RYC duties while on shift including but not limited to: Assist all residents with needs including support, problem solving, conflict resolution, crisis intervention, enforcing house guidelines, logging, pass-down, cleaning, transportation, and other concerns

• Engage with staff members in a collaborative and supportive way to meet the needs of the youth, programs and staff both in person, and on the phone.

• Maintain ongoing training requirements.

• Engage youth using strength based and trauma informed approach and assist them as they work towards goals.

• Work with case management to assure smooth transition into and out of units

• Ensure files for residents are complete and contain all necessary paperwork to meet grant and funding requirements.

• Become familiar with licensing requirements and ensure staff and programs maintain proper licensing standards.

• Willingness to work in all housing programs with short notice.

• Assess crisis situations and provide support to staff and youth while communicating with agency leadership as necessary.

• Additional duties as assigned.

Benefits:

• Medical, Dental, and Vision health options with employer contribution

• 403(b) retirement plan with agency match

• 21 days PTO accrual in first year

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 1 year minimum of experience working with youth

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation
  

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

Apply here!

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As a Youth Housing Support Staff, internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Transitional Living Program located in Everett and Emergency Shelter located in Monroe. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Youth Housing Support Staff Duties & Responsibilities

Full-Time, Part-Time, On-Call/Relief Hours Available | On-site in Everett & Monroe locations

Starting Wages: $19-22/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend availability

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines,      and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

*Benefits available for qualifying part-time and full-time employee statuses

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

Apply here!

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As an OvernightYouth Housing Support Staff, internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities primarily at the Emergency Shelter located in Monroe and occasionally at the Transitional Living Program located in Everett. Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting. The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives. If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Overnight Youth Housing Support Staff Duties & Responsibilities

Full-Time, Part-Time, On-Call/Relief Hours Available | On-site in Monroe & Everett locations

Starting Wages: $19-22/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

Must have weekend availability

• Build supportive relationship with youth and staff with a positive and collaborative approach.

• Maintain and model healthy and safe boundaries with youth.

• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.

• Assess emergency situations, gather pertinent information, and provide proper support.

• Follow mandating reporting and licensing policies and procedures.

• De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work.

• Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping.

• Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information.

• Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff.

• Assisting, demonstrating, and teaching youth household tasks.

• Maintain cleanliness of facilities.

• Provide meals including grocery shopping, planning, and cooking.

• Arrange appointments, fill prescriptions, and dispense medication for youth.

• Communicate with other providers to assure youth are following through with their commitments.

• Respond to community calls, drop-ins, and referrals with appropriate information and directions.

• Participate in enrichment activities programming and planning with fellow staff.

• Provide information and directions for off-site services to youth.

• Transport youth to appointments as needed.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*

• 403(b) retirement plan with agency match*

• 21 days PTO accrual in first year*

• 10 agency-recognized holidays

• Multilingual pay differential opportunities

• Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

*Benefits available for qualifying part-time and full-time employee statuses

Requirements

General:

• High school diploma/GED or high school equivalency

• Must be 21 years of age or older

• 6 months minimum of experience working with youth

• DCYF background clearance

• Acceptable driver's abstract with no more than 2 violations within last 3 years

• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients

• Be able to hear voices and alarms.

• Ability to read and comprehend a variety of materials

• Ability to operate phone, computer, and record information for files and logs

• Must be able to lift up to 50 Ibs

• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.

• Go up and down stairs

Apply here!